Prof. Ts. Dr. Norhayati Zakuan
Academic Background: • B.Eng. (Mechanical Engineering) – Universiti Teknologi Malaysia (UTM) • MSc (Engineering and Manufacturing Management) – Coventry University, United Kingdom • PhD (Mechanical Engineering – Quality) – Universiti Teknologi Malaysia (UTM) Professional Memberships: • Graduate Member, Institution of Engineers Malaysia (IEM) • Registered Member, Board of Engineers Malaysia (BEM) Professor Ts. Dr. Norhayati Zakuan is a Professor at Faculty of Management, UTM. She obtained her first degree in Mechanical Engineering from Universiti Teknologi Malaysia, MSc in Engineering and Manufacturing Management from Coventry University, United Kingdom and PhD in Mechanical Engineering (Quality) from Universiti Teknologi Malaysia. She is a Graduate Member of the Institute of Engineering Malaysia (IEM) and Member of the Board of Engineers Malaysia (BEM). She has more than 15 year’s industrial experience before joining UTM. After graduating from her first degree, she spent 12 years in Mitsubishi Electric Malaysia as a Senior Mechanical and Quality Manager. Then, she joined COLAB Printing Ltd., United Kingdom for three years as a Technical Specialist before pursuing her master’s degree. She had published more than 100 journal papers in WOS and SCOPUS index publication. Her current research interests are Quality Engineering and Management, Performance Measurement, Sustainable Manufacturing, Lean Manufacturing, Risk Management and Supply Chain Management. She also engaged with a few consultation projects in ISO 9001, Risk Management, Talent Management, Succession Planning and Sustainable Development Goal for Government, and private companies. Professional Experience: Professor Ts. Dr. Norhayati brings over 15 years of industrial experience to academia. She began her career at Mitsubishi Electric Malaysia, serving for 12 years as Senior Mechanical and Quality Manager. Following that, she worked at COLAB Printing Ltd., United Kingdom for three years as a Technical Specialist prior to pursuing her postgraduate studies. Academic Contributions: Since joining Universiti Teknologi Malaysia, she has published over 100 research papers in Web of Science (WOS) and SCOPUS-indexed journals. Her research is recognized with a SCOPUS H-index of 27, reflecting significant impact and citation in her field.
Research Interest
Quality Management, Performance Measurement, Sustainable Manufacturing, Lean Manufacturing, Risk Management, Supply Chain Management
Number of PhD supervisees
Availability of Supervision
Yes
Research Title Available for Supervision
2. AI-Driven Demand Forecasting for E-Commerce Platforms: Implications for Supply Chain Agility
3. Managing Inventory and Demand Volatility Risk in E-Commerce Businesses
4. Enterprise Risk Management (ERM) Maturity and Its Impact on E-Commerce Firm Performance
5. Measuring Sustainability Performance Metrics in Digital Retail Platforms
