Assoc. Prof. Dr. Suraya Miskon

Assoc. Prof. Dr. Suraya Miskon is an accomplished scholar, strategic leader, and industry-engaged expert in Information Systems, Business Analytics, and Digital Transformation. She currently serves as Associate Professor at the Information Systems Department, Faculty of Management, Universiti Teknologi Malaysia (UTM), where she also holds significant leadership responsibilities including Information Systems Director/ Head of Information Systems Department (2018–present). With more than 25 years of academic and professional experience, Dr. Suraya’s expertise spans Information Systems (IS) success and adoption, business intelligence and analytics, digital transformation, ICT shared services, knowledge management, enterprise architecture, and data-driven organisational performance. Her academic journey includes a PhD in Information Systems from Queensland University of Technology, Australia (2013), preceded by Master’s, Bachelor’s, and Diploma qualifications in Computer Science from UTM. Dr. Suraya has demonstrated sustained excellence in teaching, winning numerous Active Blended Learning Excellence Awards, Teaching Awards, and multiple recognitions at the faculty, university, national, and international levels. Her achievements include Best Paper Awards at prominent IS conferences, the Excellent Service Award, and prestigious recognitions for supervision, curriculum development, and consultancy impact. A prolific researcher, Dr. Suraya has led and contributed to over 30 research grants, including high-impact projects funded by external agencies such as the Malaysian Communications and Multimedia Commission (MCMC), Kementerian Pendidikan Tinggi (KPT), Institut Jantung Negara, and several international collaborations including Erasmus+ Industry 4.0. Her portfolio covers national-level digital transformation initiatives, AI adoption frameworks, enterprise architecture modelling, social network appropriation, and data-driven policy-making. Her research productivity includes high-impact journal articles (WOS/Scopus), book chapters, conference proceedings, monographs, tools and framework copyrights, and expert reports. She maintains an active citation profile with H-index 14 (Scopus) and contributes extensively as reviewer, evaluator, editor, and invited expert for national and international bodies. Dr. Suraya is widely recognised for her commitment to postgraduate excellence. She has supervised numerous PhD and Master’s students, many of whom have won UTM Best Postgraduate Awards. Her examination and assessment roles span across Malaysian and international universities (UTeM, UKM, MMU, UTP, UMS, etc.). Beyond academia, she has built strong engagement with ministries, industries, and national agencies—leading or contributing to consultancy projects involving data warehouse feasibility studies, KPI dashboards, AI frameworks, digital governance, BI adoption, and strategic planning. She has also served as a Subject Matter Expert for programmes such as BiBAH (Business Analytics), SKIT (IT Entrepreneurship), and MDBI (Digital Business Innovation). Dr. Suraya’s contributions to the Information Systems community extend to roles such as Executive Committee Member of MyAIS (Malaysia Chapter of AIS), IEEE member, and Oracle Certified Professional. She has been actively involved in international conferences (ICRIIS, PACIS, QualIT, ACIS), holding key organising roles including Secretary, Vice Secretary, and Technical Committee Member. Driven by a passion for capacity building, she frequently serves as speaker, facilitator, and trainer in areas such as digital transformation, analytics, NVivo for qualitative research, online learning innovation, and leadership development for academia and industry.

Indexed-Articles (Scopus & Web of Science)

1) Bandara, W., Furtmueller, E., Gorbacheva, E., Miskon, S., & Beekhuyzen, J. (2015). Achieving Rigor in Literature Reviews: Insights from Qualitative Data Analysis and Tool-Support. Communications of the Association for Information Systems, 37, pp-pp. https://doi.org/10.17705/1CAIS.03708

2) Ahmad, Sumera, Suraya Miskon, Rana Alabdan, and Iskander Tlili. 2020. “Towards Sustainable Textile and Apparel Industry: Exploring the Role of Business Intelligence Systems in the Era of Industry 4.0” Sustainability 12, no. 7: 2632. https://doi.org/10.3390/su12072632

3) Kayode I. Adenuga, Noorminshah A. Iahad, Suraya Miskon, Towards reinforcing telemedicine adoption amongst clinicians in Nigeria, International Journal of Medical Informatics, Volume 104, 2017, Pages 84-96, ISSN 1386-5056, https://doi.org/10.1016/j.ijmedinf.2017.05.008.

4) Fielt, E., Bandara, W., Miskon, S., & Gable, G. (2014). Exploring shared services from an IS perspective: a literature review and research agenda. Communications of the Association for Information Systems, 34(1), 54.

5) Ahmad, S., Miskon, S., Alkanhal, T. A., & Tlili, I. (2020). Modeling of Business Intelligence Systems Using the Potential Determinants and Theories with the Lens of Individual, Technological, Organizational, and Environmental Contexts-A Systematic Literature Review. Applied Sciences, 10(9), 3208. https://doi.org/10.3390/app10093208

6) Adnan, F.A., Jamaludin, K.R., Wan Muhamad, W.Z.A. et al. A review of the current publication trends on missing data imputation over three decades: direction and future research. Neural Comput & Applic 34, 18325–18340 (2022). https://doi.org/10.1007/s00521-022-07702-7

7) Zulkanain, N.A., Miskon, S. & Syed Abdullah, N. An adapted pedagogical framework in utilizing WhatsApp for learning purpose. Educ Inf Technol 25, 2811–2822 (2020). https://doi.org/10.1007/s10639-019-10096-0.

8) Ahmad, Sumera, Suraya Miskon, Rana Alabdan, and Iskander Tlili. Statistical Assessment of Business Intelligence System Adoption Model for Sustainable Textile and Apparel Industry. IEEE Access, 9, 106560-106574 (2021). Digital Object Identifier 10.1109/ACCESS.2021.3100410.

9) Ahmad, S., Miskon, S., Alabdan, R., & Tlili, I. (2020). Exploration of Influential Determinants for the Adoption of Business Intelligence System in the Textile and Apparel Industry. Sustainability, 12(18), 7674. https://doi.org/10.3390/su12187674.

10) Miskon, S., Fielt, E., Bandara, W., & Gable, G. (2013). Towards a typology of structural arrangements for shared services: evidence from the higher education sector. Electronic Markets, 23(2), 149-162.

Research Interest

Information Systems, Business Analytics, and Digital Transformation

Number of PhD supervisees

Availability of Supervision

Yes

Research Title Available for Supervision

1. Any topics related with Digital Transformation
2. Any topics related with Business Intelligence
3. Any topics related with Digital Technologies/Apps Adoption