Prof. Dr. Ahmad Jusoh
Prof. Dr. Ahmad Jusoh is the Dean of the Faculty of Management, Universiti Teknologi Malaysia (UTM) and a distinguished scholar specializing in Quality Management, Supply Chain Management, and Sustainability. He obtained his PhD in Quality Management from Universiti Utara Malaysia (2008), a Master of Science in Quality and Productivity Improvement from Universiti Kebangsaan Malaysia (2001), and a Bachelor of Management (Technology) from Universiti Teknologi Malaysia (1996). With 25 years of experience in teaching and research, Prof. Ahmad has held several key leadership positions, including Director of Penerbit UTM Press, Deputy Dean (Academic and Student Affairs), and Deputy Dean (Research, Innovation, Networking & Commercialization). His leadership has been instrumental in strengthening UTM’s research ecosystem, academic programs, and industry collaborations. A prolific researcher, he has authored more than 100 journal articles indexed in Scopus and Web of Science (WOS), published in reputable journals such as the European Journal of International Management, TQM Journal, and Journal of Cleaner Production. His research achievements, reflected in an H-index of 29 (Scopus) and 24 (WOS), have contributed significantly to global scholarship in quality management and sustainability. He has successfully supervised 33 PhD graduates from Malaysia and abroad, covering areas such as sustainability, service quality, leadership, and digital transformation. His ongoing research projects include the Green & Smart Terminal Blueprint for Larkin Sentral and the Sustainable Agribusiness E-commerce Model for Coconut Smallholders, both emphasizing sustainable innovation and community well-being. Driven by a passion for excellence, sustainability, and innovation, Prof. Dr. Ahmad Jusoh continues to advance UTM’s vision as a global leader in delivering innovative and sustainable solutions for greater societal impact.
Indexed-Articles (Scopus & Web of Science)
2014 Kianpour, K., Jusoh, A., & Asghari, M. (2014). Environmentally friendly as a new dimension of product quality. International Journal of Quality & Reliability Management, 31(5), 547–565. https://doi.org/10.1108/IJQRM-06-2012-0079 2017 Honarpour, A., Jusoh, A., & Md Nor, K.
(2017). Total quality management, knowledge management, and innovation: An empirical study in R&D units. Total Quality Management & Business Excellence, 29(7–8), 798–816. https://doi.org/10.1080/14783363.2016.1238760 Kianpour, K., Jusoh, A., Mardani, A., Streimikiene, D., Cavallaro, F., Nor, K. M., & Zavadskas, E. K. (2017). Factors influencing consumers’ intention to return the end-of-life electronic products through reverse supply chain management for reuse, repair and recycling. Sustainability, 9(9), 1657. https://doi.org/10.3390/su9091657 2018 Dawi, N. M., Jusoh, A., Streimikis, J., & Mardani, A.
(2018). The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market. Economics and Sociology, 11(4), 198–218. https://doi.org/10.14254/2071-789X.2018/11-4/13 2022 Hussain, Z., Jusoh, A., Jamil, K., Rehman, A. U., & Gul, R. F.
(2022). Analyzing the role of knowledge management process to enhance sustainable corporate performance: A mediation moderation model. Knowledge and Process Management, 29(3), 205–220. https://doi.org/10.1002/kpm.1679 2023 Ali, J., Jusoh, A., Idris, N., Nor, K. M., Wan, Y., Abbas, A. F., & Alsharif, A. H. (2023). Applicability of healthcare service quality models and dimensions: Future research directions. The TQM Journal, 35(6), 1378–1393. https://doi.org/10.1108/TQM-12-2021-0358 2024 Ali, J., Jusoh, A., Idris, N., & Nor, K. M.
(2024). Healthcare service quality and patient satisfaction: A conceptual framework. International Journal of Quality & Reliability Management, 41(2), 608–627. https://doi.org/10.1108/IJQRM-04-2022-0136 Droup, I., Jusoh, A., Alghamdi, S. A., & Nor, K. M. (2024). Sustainability practices and performance in the manufacturing sector: The role of paradoxical mindset. Journal of Ecohumanism, 3(8), 1064–1080. https://doi.org/10.62754/joe.v3i8.4795 Honarpour, A., Hosseini, S. H., Jusoh, A., Nor, K. M., & Maleki, M. (2024). Total quality management-innovation: A meta-analysis approach. European Journal of International Management, 24(3–4), 609–648. https://doi.org/10.1504/EJIM.2024.141644
2025 Ali, J., Jusoh, A., & Nor, K. M. (2025). Modified healthcare service quality model and moderation of perceived severity of illness. International Journal of Quality & Reliability Management, 42(8), 2291–2327. https://doi.org/10.1108/IJQRM-04-2024-0128
Book Chapters
1. Economic and Social Issues in Sustainability (2023). Johor Bahru: UTM Press. ISBN 978-983-52-1934-4
2. Service Quality Perspective: The Customers’ viewpoint (2017). Johor Bahru: UTM Press. ISBN 978-983-52-1406-6
3. Understanding Customers in Service Industry (2015). Johor Bahru: UTM Press. ISBN 978-983-52-1048-8
Research Interest
Sustainability Leadership, quality management, operation management, Supply Chain, Innovation management
Number of PhD supervisees
Availability of Supervision
Yes
Research Title Available for Supervision
1. Developing an Integrated Sustainable Leadership Framework: A Multi-Theory Model
2. Sustainable Leadership and Organizational Performance
3. Cross-Cultural Variations in Sustainable Leadership Practices: A Comparative Study
4. Sustainable Leadership in Supply Chains: Examining the Influence of Leader Behaviours on Circular Economy Adoption
