Prof. Dr. Noor Hazarina Hashim
Professor Dr Noor Hazarina Hashim is a senior academic and academic leader at Universiti Teknologi Malaysia (UTM) with extensive experience in postgraduate education, strategic planning, and academic quality enhancement. She plays a key leadership role in shaping UTM’s postgraduate ecosystem, with a strong focus on enrolment strategy, programme development, and governance aligned with national and global higher education priorities. Her research expertise lies in consumer behaviour and destination marketing, particularly in relation to technology implementation, including digital platforms, AI-enabled marketing tools, online reviews, and technology-driven decision-making processes within tourism and service contexts. Her work examines how emerging technologies influence consumer perceptions, behavioural intentions, and destination competitiveness, with strong links to sustainability and ESG-oriented practices. Professor Noor Hazarina is actively involved in postgraduate policy formulation, programme review, and curriculum innovation, including flexible education pathways, micro-credentials, and transdisciplinary postgraduate offerings that support lifelong learning and future-ready talent development. As an experienced supervisor and examiner, she has guided and evaluated numerous postgraduate research projects at Master’s and PhD levels, emphasising research rigour, strong theoretical grounding, and practical relevance. Her scholarly contributions are complemented by active engagement with national stakeholders, including ministries, quality assurance bodies, and industry partners.
Indexed-Articles (Scopus & Web of Science)
1. Xue, Z., Hashim, N. H., & Hassan, N. B. (2024). Transitioning from Green Screens to Green Scenes: Exploring How Short Videos Influence Gen Z’s Choice of Eco-Conscious Travel Destinations. Journal of Infrastructure, Policy and Development, 8(4), 4701-4725. https://doi.org/10.24294/jipd.v8i4.4701
2. Hassan, N. B., & Hashim, N. H. (2024). Technographic segmentation of smartphone usage at the Rainforest World Music Festival. International Journal of Event and Festival Management, 15(13), 377–393.
3. Touchaei, S A., & NH Hashim. (2023). The Antecedents of Mobile Banking Adoption among Senior Citizens in Malaysia. International Journal of Human–Computer Interaction, 1-18. DOI: 10.1080/10447318.2022.2161236
Books
1. Salleh, S & Hashim, N.H. (2023). Electronic Word of Mouth for Foodservice Practitioners. UTMPress.
Research Interest
Digital and Smart Tourism Marketing, Consumer Behaviour in Digital Environments, Technology Adoption and Innovation in Tourism and Hospitality, AI-Enabled and Platform-Based Marketing Strategies, Online Reviews, e-WOM, and Influencer Impact in Tourism Marketing
Number of PhD supervisees
Availability of Supervision
Yes
Research Title Available for Supervision
1. Understanding Tourist Engagement and Loyalty in Smart Destinations: The Role of Digital Touchpoints and Personalisation
2.Technology Adoption and Consumer Trust in AI-Enabled Tourism Platforms: Evidence from Smart Destinations